StuffieSpark support

How can we help?

Email support@stuffiespark.com with your account email and a short description of the issue. Never send your password or verification code.

My video is still being created

Video creation can take a couple of minutes, and sometimes longer when the provider is busy. Return to My videos to check its status.

Subscriptions and credits

Open Plans & credits in the app to view your plan and credit balance. Use Restore purchases if a store purchase is missing. Manage or cancel a subscription in your device’s App Store or Google Play subscription settings. Deleting the app does not cancel a subscription.

Photos and scenes

Upload a clear photo of your stuffie. To use a separate scene, add a second photo and select the uploaded scene option. Choose photos without people and only content you have permission to use.

Delete an account

In versions with account management, open Account → Delete account and follow the confirmation steps. This removes your account and saved media. Save any videos you want to keep first, and cancel your store subscription separately. If you cannot sign in or do not see this option, email support from your account email to request deletion; we will verify ownership before removing data.

AI results

Videos are AI-generated and may look different from what you expected. Parents should review videos before sharing them with children.